Refund and Returns Policy

Updated: June 2025

At Hiya – Ω‡ΩŠ, each product is created with love and purpose β€” to help you feel the connection between elegance and worship. Β But if for any reason you’re not fully satisfied, we’re here to help.

πŸ“† Return Window

You have 14 days from receiving your order to request a return.

To be eligible:

  • The item must be unusedΒ and in resellable condition.

  • You must email us first before returning anything.

We currently do not accept returns after 14 days.

πŸ”„ NON-RETURNABLE ITEMS

Due to the nature of our products, the following cannot be returned or exchanged:

  • Sale or discounted items

  • Used or worn items

  • Items damaged due to personal use

We also do not accept returns on items considered sanitary/personal wear for hygiene reasons.

βœ… Exchanges

We only replace items if they arrived defective or damaged.
Please email us within 7 days of receiving your item at Hiyabrand.pro@gmail.com, including photos, and we’ll guide you through the process.

πŸ“¦ Note: For security and privacy, we do not display a return address publicly. It will be shared with you directly if your return is approved.

πŸ’³ Refunds

If your return is accepted and received in good condition, your refund will be processed back to your original payment method within 7–10 business days.

πŸ•Š Final Notes

Our mission is to dress your days in modest eleganceβ€”so worship feels close, wherever you are. If something isn’t working for you, please reach out. We’re here to help, bi’idhnillāh.

Questions? Email us anytime at Hiyabrand.pro@gmail.com.

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